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 As we are distributors of the brand Havaianas for, we can only accept returns and requests for warranty for purchases made directly through our website.  Havaianas are warranted for one year against defective materials and workmanship.  This does not extend to problems that arise from normal wear and tear.  

**Due to COVID-19, all return packaging received to our warehouse are not opened and processed for 1 business day.  Please be patient and we will process your return within 5-7 business days. 

1.  If you purchased your Havaianas flip flops from a Canadian retailer, please contact the retailer as they will be able to assist you.

2.  If your purchase was made outside of Canada, please contact the Havaianas Customer Service from that country. Click here for contact information

Our Guarantee

Since 1962 Havaianas have been producing thongs made from a magic premium Brazilian rubber formula and nothing else. We stand by the quality of our products and offer a 6 month replacement warranty on all Havaianas products purchased from only.

Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:

  • The product is returned with the original hang tags
  • There are no visible signs of wear and tear; product must be unworn
  • A printed copy of the order invoice e-mail with details of the reason for return is supplied
  • All return shipping costs for returned sandals are at your expense

Mail to:

Havaianas Canada Return Centre


150 Courtneypark Dr. W Suite C

Mississauga, ON L5W 1Y6

Havaianas Canada will fully refund the cost of the products noted on your packing list returned within these guidelines.
Please note your original shipping costs (if any) will not be refunded, as this is a service that has already been used.

Please allow 6-9 days for your return to arrive at our fulfillment centre.

**Only after our warehouse received and inspected your return, will Havaianas Canada issue a refund in the amount you paid for the item(s) returned, to the original form of payment.  Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.

Havaianas Canada cannot be responsible for returned merchandise lost in transit to our warehouse.


We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.

Wrong Size

If you have received the wrong size upon arrival please contact Customer Service via phone or e-mail.  However, if you feel you have received the wrong size please make sure to try on your Havaianas to determine the sandal you received does not truly fit. Havaianas men's and women's footwear and tags have US men's sizing. Please refer to our size chart for clarification.

Wrong style or colour

If you have received the wrong style or colour upon arrival please contact Customer Service via phone or e-mail.

Damaged or Defective Product

If you have received damaged or defective product upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Havaianas product.

Problems with product not purchased from

We can only accept returns for purchases made through All other requests should be directed to the original place of purchase.

If you are having an issue with your sandals please return to the authorized Canadian retailer with your proof of purchase and they can assess the issue.

Still have questions? Please e-mail Customer Service any time at [email protected]
Please allow 24-48 business hours for response 


Gift Card Terms & Conditions

You may redeem your Havaianas Gift Cards Online at

There is no expiration date on our Gift Cards

Promotion Policy 

Discounts and promotional offers cannot be applied for gift card purchases.  Havaianas Canada reserves the right to cancel any gift card orders (even if combined with merchandise) should a discount or promotional offer be applied to the purchase of a gift card.

Using Your E-Gift Card 

Protect your e-gift card code as you would cash. E-Gift cards are non-replaceable if lost or stolen and are non-returnable.