Due to the British Columbia State of Emergency, regional shipments in this area may be delayed.

What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express&Paypal. Our online store accepts Canadian credit cards and valid Canadian addresses. All prices shown in CAD Dollars.

Do you charge sales tax on items/orders?

Sales tax will be charged on all orders

What are my shipping options?

Your order will be shipped by Canada Post. For more info please click here.

Will you ship to a PO BOX?

Please call Customer Service at 1-800-588-4116 to provide the detail and to process your order.

Are there any shipping area restrictions?

We currently ship orders within Canada. Our online store only accepts Canadian credit cards with valid Canadian addresses.

I want to return my purchase. What do I do?

Please visit our Returns & Exchanges section – click here

How can I check the status of my order?

Please check your shipping confirmation email for your tracking #. Click here for Canada Post tracking.

What is the product Warranty?

As we are distributors of the brand Havaianas for Havaianas.ca, we can only accept returns and requests for warranty for purchases made directly through our website. www.havaianas.ca 1. If you purchased your Havaianas flip flops from a Canadian retailer, please contact the retailer as they will be able to assist you. 2. If the Canadian retailer cannot help you, please contact U.S at [email protected] or call 1-877-200-2414 (Mon-Fri 8am-9pm EST) 3. If your purchase was made outside of Canada, please contact the Havaianas Customer Service from that country. Click here for contact information https://www.havaianas-store.com/en/international-offices